Introduction: our commitment to your privacy
Our vision at Policlinik is to provide you with affordable access to relevant health information and care. Our ability to offer you relevant health information is based on your agreement to share with us your specific symptoms, and your information such as your age and gender. Only when we know this information about you, are we able to tell you what your possible conditions are and how they are usually treated. The more specific information you give us about you and your symptoms, the more accurate and relevant information we are able to provide you with.
The security of your personal information and your privacy are extremely important to us. When you share your personal information with us, we apply high-security standards to our operational practices and work in compliance with all applicable privacy laws. We are compliant with the European Data Protection Regulations (“GDPR”), and the California Consumer Privacy Act (“CCPA”), both of which are progressive laws governing data protection, and depending on your geographic location, each law offers you various rights in regards to your data. It is our intent to be at the forefront of data privacy and protection.
Our commitment to your privacy also means that we will use your data only to improve our services and to provide them to you. We will never sell your personal information to anyone. You will never see advertisements on our service that were tailored to you based on the information you provided us.
Creating a Secure User Account
You may create a user account which we will verify. This option gives you an extra layer of privacy, as you can log out of your account at any time. Having an account also gives you the ability to access your information when you log on from another device (for example, when your phone is lost or broken), and to use all of our services that are available in your location. When you create an account you may also add information about your medical history, chronic conditions or smoking habits.
What types of information do we collect?
We collect some personal information, which is information that identifies an individual or may, with reasonable efforts, cause the identification of an individual. This information may include your name, phone number, date of birth, gender, location, IP address, billing information (name, physical billing address, and payment method and transaction details), and email address.
How do we use the information we collect?
We are using the information we collect for the following purposes:
How do we collect information?
` We collect the information you provide to us, for example when you create an account, contact us directly or write us on social media platforms. This information may include personal information including information relating to your health.
When you visit or use our app or website, we may gather, collect and record information about it. This information may include your IP address (which may also be associated with your domain name or the domain name of your internet service provider), data relating to your use and navigation, unique identification numbers associated with your mobile device or our mobile application and your approximate geographical location.
We cooperate with social media who help us operate Policlinik.
When and with whom do we share your personal information?
We may share your personal information with third parties if we receive your explicit consent, or without your approval, only in the following manners and instances:
With whom do we not share your personal information?
When do we share non-personal information?
Information that cannot be traced back to an individual is non-personal information, such as anonymized or aggregated information. We may transfer, share, disclose or otherwise use non-personal Information in our sole discretion and without the need for any further approval from you. You accept that we own all the aggregated and anonymized data collected or created by us.
How long do we keep your personal information?
We will keep your personal information for as long as your user account is active, in order to allow you to have access to your information and to provide you with our services.
We may continue to retain your personal information even after you deactivate your user account or stop using Policlinik, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our users, enforce our agreements or protect our legitimate interests.
If you use our “Extra Service”, we may be obligated to keep your personal information for a longer period, and we will do what is legally required in each case.
When your personal information is no longer required, we will ensure it is securely deleted.
Your GDPR rights in relation to your personal information
Residents of the European Union have certain rights with respect to their personal information according to the General Data Protection Regulation (GDPR). Since our users’ privacy is very important to us, we grant such GDPR rights to all our users, alongside other rights they may have, regardless of their location.
Your GDPR rights include the following:
In order to receive information about your personal information, or exercise any of your GDPR rights, please contact us at Policlinik
Before disclosing the requested personal information, we may ask you for additional information in order to confirm your identity and for security purposes. We will ordinarily not charge you any amount in relation to the exercise of your rights, nevertheless, we reserve the right to charge a fee that reflects that administrative cost where permitted by law (e.g. if your request is unfounded or excessive).
Please note that if you exercise your right to be forgotten, or ask us to stop processing your information, the deletion of your personal information will be irreversible and non-retrievable, and you will not be able to use our services.
Information for California Residents
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user's browser DNT preference setting. We do not currently commit to responding to browsers' DNT signals with respect to sites we provide, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. We will take all steps required by any such browser signals for the California Consumer Privacy Act (“CCPA”).
How old do you have to be to use Policlinik?
All our services at Policlinik are not designed for anyone under the age of 18. Furthermore, we do not knowingly collect or solicit any information from anyone under the age of 18. If we learn or are informed that we unintentionally collected personal information from an individual under the age of 18, we will delete such information. If you believe that we might have any information regarding a person under the age of 18, please contact us at Policlinik
Where is the information stored?
The information we collect from you may be stored and processed in the United States, South Africa, or any other country in which we, or our affiliates, maintain facilities in, and in other jurisdictions as necessary for the proper delivery of our services or as may be required by law. If you are located outside the US or South Africa, please note that we may transfer your information, including your personal information, to a country that does not have the same data protection laws as your jurisdiction, and you consent to such transfer of information to the U.S. or any other country in which the company or its service providers maintain facilities.
Who has access to your personal information?
Your personal information may be processed or accessed by Policlinik employees, contractors and service providers. Our Staff members that have access to personal information and sensitive data are specifically trained and are granted only the minimal access rights required to perform their duties. We have detailed internal privacy and security policies and procedures and perform periodic training of our staff to ensure that they are all aware of our security and privacy procedures.
What security measures do we take to secure the data?
We care deeply about the security of your information, and we maintain high standards of physical, administrative, and technological safeguards to preserve the integrity and security of all information collected by us.
We use encrypted transportation of any data when it is transferred from the app to our servers, and we encrypt the data while it is stored in our database servers.
The HIPAA (Health Insurance Portability and Accountability Act of 1996) Security Rule establishes national US standards to protect individuals’ electronic personal health information, and Policlinik is compliant with HIPAA standards. All service providers that we use and that deal with sensitive data, are HIPAA compliant and meet our strict requirements, and all applicable laws and regulations.
We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and third party services for further enhancing the security of our services and protection of our users’ privacy.
Please note that regardless of the measures and efforts taken by Policlinik, we cannot and do not guarantee the absolute protection and security of your personal information we hold. In the event that any information under our control is compromised as a result of a breach of security or a technical failure, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
In order to promote our app and services, we use platforms such as Facebook for online campaigns.
For example, we may use Facebook’s “Custom Audience Tool” to display interest-based ads promoting our app. We do not share personal information with Facebook, but given that Facebook knows the identity of their users, they may link the fact you clicked on our ad with your identity. Further, we report app events to Facebook to help optimize our campaigns, but we do not share with Facebook the meaning of such events. In other words, Facebook will receive information about your usage of the app (for example “User X completed apple” which means something about your usage of the app to us, but not to Facebook) but not any personal, medical or health related content. If you do not want to receive interest-based ads on Facebook, you can adjust your ad preferences through your Facebook settings. We use the same approach with other ad partners, such as Google; we will never share your personal information with any of them.
Choice of law and Dispute resolution
Please contact us also if you have any issues regarding our use of your personal information.
Last updated on February 15th, 2019
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